# Operations Manager, Spain (Market Launcher) **Company:** Flovi **Department:** Logistics Operations **Location:** Madrid, Spain **Employment Type:** Permanent **Working Time:** Full-time ## Operations Manager, Spain (Market Launcher) Step into a high-impact role where you build Spain from zero to operational excellence. Shape the market entry, establish strong foundations, and scale with confidence — supported by a proven European framework and strong central expertise. ### Build Spain from Day One We are entering the Spanish market and looking for a hands-on **Operations Manager** who will turn expansion strategy into operational reality. - **This is a high-ownership execution role with clear accountability.** You will build and activate the local driver ecosystem in Spain from our Madrid office, ensuring that regulatory, operational, and performance foundations are solidly in place ahead of launch. - **The role combines hands-on execution with strategic responsibility** for how our logistics marketplace is structured, operates, and scales in a new market. You will not only execute the playbook — you will adapt, refine, and make it work locally. - **This is not a coordination role. It is about ownership**. About taking full responsibility for delivering a functioning, scalable model in a new country. If you are motivated by building from zero, navigating real-world constraints, and delivering measurable business impact, this role is for you. ### About the Role As an Operations Manager, you will adapt Flovi’s proven operating model to the Spanish context and translate it into scalable execution on the ground. - Your focus is structured delivery. You will validate regulatory feasibility, design and optimize acquisition channels, onboard and train drivers, define and monitor KPIs, and implement workflows that ensure operational stability. - You will own key projects end-to-end, working closely with the Country Manager and HQ teams across Operations, Legal, and Finance. From day one, you will help shape how we scale operations in Spain and future markets. - Locally, you lead the build — aligning stakeholders, prioritizing actions, and driving progress toward launch readiness and sustainable performance. - This role requires senior judgment, disciplined execution, and the ability to operate effectively under ambiguity. ### What You’ll Be Doing **Build and manage the driver pool** - Plan capacity needs and acquisition strategy - Define onboarding standards and improve quality and performance **Coordinate daily transport operations** - Oversee assignment logic and monitor execution - Resolve real-time issues and ensure operational KPIs are met **Use data to improve decisions** - Identify bottlenecks and prioritize improvements - Create structured reporting and performance tracking **Contribute to operational strategy** - Test workflows, improve efficiency, and scale best practices **Stay hands-on when needed** - Communicate with drivers and clients - Support operations during busy periods so nothing falls through the cracks **Turn ideas into scalable ways of working across markets** ### Your Impact Success in this role is defined by outcomes. In the initial phase, you will activate the driver side of the operation by delivering a verified and fully onboarded driver base ready for launch. You will establish effective acquisition and onboarding processes while ensuring regulatory compliance. Within the first year, you will implement structured reporting, stabilize performance, and transition the operation into a sustainable country setup built to scale. Your work will directly determine whether the market successfully launches and scales. ### What We Need From You You are an operational builder who has launched or scaled complex operations in fast-paced environments. You take ownership and turn plans into execution. - Proven experience in marketplace, logistics, dispatch, operations, or platform-based environments - 2–4+ years in startups or scaling companies preferred - Strong understanding of acquisition funnels, conversion metrics, and performance tracking - Ability to make independent decisions and structure ambiguous problems - Confidence working cross-functionally with Operations, Legal, and Finance - Comfort operating under ambiguity while maintaining structure - Clear communication skills with multiple stakeholders - Proactive, hands-on mindset — equally comfortable in strategy and day-to-day execution - Problem-solving attitude and ability to prioritize under pressure Fluent Spanish and professional English are required. ### How We Work Flovi is a growth-stage technology company and the leading car relocation service provider in the Nordics. Founded in 2008, we operate in Finland, Sweden, and Poland and are expanding across Europe. Our culture is built on openness, courage, teamwork, and positive energy. We communicate transparently, address challenges directly, and take responsibility for our decisions. You will see your work turn into real, visible results on the road — fast. Ownership is real, hierarchy is low, and decision-makers are accessible. We combine standardized core processes with smart local adaptation to create scalable solutions. ### What We Offer - A key role in building Spain and shaping Flovi’s European expansion - Real ownership from day one – not supporting tasks but business-critical projects - Direct collaboration with leadership and central expert teams - A flexible, trust-based working environment - Growth opportunities into broader operational or expansion leadership roles - The chance to improve how modern logistics works through technology A collaborative, low-ego culture focused on learning and impact ### How to Apply Please submit your CV, salary expectation and a short motivation letter describing why you are interested in building and launching operations in a new market by 30 April 2026. If you have questions about the role, please contact: **Elia Koski** Head of International Expansion [elia.koski@flovi.io](mailto:elia.koski@flovi.io) We review applications continuously. ### Recruitment Process Our process includes an initial discussion, a competency-based interview with a practical case component, and a final alignment conversation. We aim for transparency and efficient communication throughout. _This position is no longer accepting applications._